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Privacy Policy

How ADVAITH HOMES collects, uses, stores, shares and protects your personal information and your UK data protection rights.

Privacy Policy

Last updated: 19-July-2026

ADVAITH HOMES respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us or use our property-related information and services.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations.

Contents

Who we are

ADVAITH HOMES provides property information, guidance and property-related services for people buying, selling, renting, moving, investing or exploring their property options.

Our website address is https://advaithhomes.co.uk.

For the purposes of UK data protection law, ADVAITH HOMES is the controller responsible for deciding how and why your personal data is processed.

Contact details

This website is primarily intended for adults. We do not knowingly use the website to collect personal data directly from children for marketing purposes.

Information we may collect

The information we collect depends on how you use our website and which services you request.

Identity and contact information

This may include:

  • Your name and title.
  • Your email address and telephone number.
  • Your postal or correspondence address.
  • Your current, future or property address.
  • Your date of birth where reasonably necessary.
  • Information confirming your ownership of, interest in or relationship to a property.
  • Identification information where required for identity verification, fraud prevention, anti-money laundering checks or another legal obligation.
Property and transaction information

This may include:

  • Property address and property type.
  • Whether you are buying, selling, renting, moving or investing.
  • Your preferred locations.
  • Your purchase budget or expected selling price.
  • Your deposit and mortgage position.
  • The number of bedrooms and other property requirements.
  • Property tenure, condition, features and relevant disclosures.
  • Viewing preferences and availability.
  • Proposed transaction timescales.
  • Details of offers, negotiations or transactions.
  • Information required to understand or deliver a requested service.
Enquiry and communication information

This may include:

  • Information entered into contact, quotation or consultation forms.
  • Emails, messages and other correspondence.
  • Telephone call notes.
  • Consultation or appointment details.
  • Feedback, reviews and survey responses.
  • Records of the information, guidance or services you requested.
  • Your communication and marketing preferences.
Financial and payment information

Where relevant to a requested service or property transaction, we may process information about:

  • Purchase budget.
  • Deposit amount.
  • Mortgage position or requirements.
  • Fees, invoices and payments.
  • Relevant transaction information.

Payments may be handled by an independent payment-service provider. Unless we expressly tell you otherwise, we do not directly collect or retain complete payment-card details through this website.

Technical and website usage information

When you visit our website, certain technical information may be processed automatically by the website, hosting environment, server infrastructure, security systems, content-management software or installed website tools.

This may include:

  • Your Internet Protocol address.
  • The date and time of access.
  • Pages, files or website resources requested.
  • The referring website or source.
  • Browser type and version.
  • Device type and operating system.
  • Approximate location derived from an Internet Protocol address.
  • Server requests and responses.
  • Error, diagnostic and security records.
  • Login or administrative access records, where applicable.
  • Cookie identifiers.
  • Information about how visitors interact with the website.

We do not necessarily access, view or actively use all of this information. Some technical information may be generated and retained automatically in server, access, diagnostic or security logs by organisations providing website hosting, infrastructure, maintenance or security services.

How we collect your information

We may collect personal data in the following ways.

Information you provide directly

You may provide personal information when you:

  • Submit an online enquiry or contact form.
  • Request a quotation, consultation or appointment.
  • Request property information, a report or guidance.
  • Ask to be introduced to a property professional.
  • Register for an event.
  • Subscribe to newsletters or updates.
  • Contact us by telephone, email, messaging service or social media.
  • Enter into an agreement with us.
  • Use one of our property-related services.
Information collected automatically

Technical information may be generated automatically when your device communicates with our website. This may occur through:

  • Web-server access logs.
  • Hosting and infrastructure logs.
  • Security and fraud-prevention systems.
  • Website and content-management software.
  • Essential cookies.
  • Consent-based analytics or advertising technologies.
  • Contact-form and anti-spam tools.
  • Caching, content-delivery and website-performance services.
  • Backup, diagnostic and monitoring systems.

The exact information processed may change depending on the website configuration, installed functionality and service providers being used at the relevant time.

Information received from other organisations

Where permitted by law, we may receive personal data from:

  • A person acting with your authority.
  • Estate agents, buying agents or property businesses.
  • Mortgage advisers or finance providers.
  • Solicitors and conveyancers.
  • Surveyors, valuers and property professionals.
  • Insurance, removal, renovation and maintenance providers.
  • Identity-verification, compliance and fraud-prevention providers.
  • Website analytics, advertising or search providers, where enabled.
  • Social media services through which you contact us.
  • Publicly available sources where their use is lawful and appropriate.

How we use your information

We may use your personal information to:

  • Respond to enquiries.
  • Arrange consultations and appointments.
  • Provide property information, guidance or requested services.
  • Understand your property requirements and circumstances.
  • Administer our relationship with you.
  • Prepare quotations, reports or recommendations.
  • Perform a contract or take steps at your request before entering into a contract.
  • Introduce you to a professional or service provider where requested or authorised.
  • Communicate with you about an enquiry, appointment or service.
  • Process payments and maintain appropriate financial records.
  • Operate, secure and maintain the website.
  • Diagnose technical problems.
  • Prevent fraud, spam, misuse and unauthorised access.
  • Improve our content, calculators, tools, services and website.
  • Manage communication and cookie preferences.
  • Send marketing communications where permitted.
  • Comply with legal, regulatory, tax, accounting and reporting requirements.
  • Establish, exercise or defend legal claims.
  • Protect our legitimate business interests and the rights of other people.

Our lawful bases for processing

We will only process personal data where we have an appropriate lawful basis.

Contract

We may process your information where it is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legal obligation

We may process your information where it is necessary to comply with a legal, regulatory, accounting, tax or reporting obligation.

Legitimate interests

We may process information where it is necessary for our legitimate interests or those of another organisation, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • Responding to enquiries.
  • Operating and improving our business.
  • Administering customer and business relationships.
  • Securing our website, systems and communications.
  • Preventing fraud, spam and misuse.
  • Maintaining appropriate records.
  • Understanding how our website and services are used.
  • Communicating with existing or prospective business contacts where legally permitted.
Consent

We may rely on your consent for activities such as optional cookies, certain analytics technologies, advertising technologies and some electronic marketing communications.

You may withdraw your consent at any time. Withdrawing consent will not affect processing that was lawful before consent was withdrawn.

Website hosting and technical information

Our website is operated using externally supplied website software and is hosted using third-party server infrastructure.

Organisations providing website hosting, server administration, content management, software, backups, caching, security, spam prevention, content delivery, maintenance and related technical services may process limited personal data on our behalf.

This may include:

  • Internet Protocol addresses.
  • Server and access-log information.
  • Browser and device information.
  • Dates and timestamps.
  • Requested website pages and files.
  • Security and login events.
  • Website form submissions.
  • Backup copies.
  • Diagnostic and error information.

These providers may require access to limited information to host the website, deliver requested pages, maintain security, investigate technical problems, prevent abuse, create backups and provide technical support.

We do not claim that we actively collect or inspect every item of technical information listed above. Some information may be generated automatically by the website server, hosting environment or security systems.

Forms, enquiries and communications

When you submit a form or contact us, the information you provide may be sent to us and may be stored in:

  • The website database.
  • Our email system.
  • A customer or enquiry-management system.
  • Secure cloud storage.
  • Website and system backups.
  • Systems operated by authorised technical providers.

Forms may use security or spam-prevention tools. These tools may process information such as your Internet Protocol address, browser information, device signals, form behaviour or security identifiers to assess whether a submission is genuine.

Please do not submit unnecessary sensitive personal information through general website forms.

Comments

If comments are enabled and a visitor leaves a comment, we may collect the information shown in the comments form, together with the visitor’s Internet Protocol address and browser user-agent information to assist with spam detection, moderation and website security.

Comments may be checked using an automated spam-detection service. Approved comments and information intentionally included in them may be visible to other website visitors.

If website comments are not enabled, this section will not apply.

Media uploads

If users are permitted to upload images or other media to the website, they should avoid uploading files containing embedded location information, including EXIF GPS data.

Depending on how the website is configured, visitors may be able to download publicly available images and extract location or other metadata contained within them.

If public media uploads are not available, this section will not apply to general website visitors.

Cookies and similar technologies

Our website may use cookies and similar technologies. Cookies are small data files placed on or accessed from a visitor’s device.

Strictly necessary cookies

Some cookies may be necessary for:

  • Operating and displaying the website.
  • Maintaining website security.
  • Remembering privacy choices.
  • Maintaining user or administrative sessions.
  • Load balancing and website performance.
  • Preventing fraud and spam.
  • Providing a feature requested by the visitor.

Where permitted by law, strictly necessary cookies may be used without consent because the website cannot operate properly without them.

Optional cookies

Subject to your choices, optional cookies or similar technologies may be used for:

  • Website analytics.
  • Performance measurement.
  • Personalisation.
  • Embedded videos, maps or social media content.
  • Advertising and campaign measurement.
  • Understanding how visitors interact with website content.

Where consent is legally required, optional cookies should not be activated until you have made an affirmative choice.

Login and administrative cookies

If account registration or login functionality is enabled, temporary or session cookies may be used to determine whether a browser accepts cookies, maintain login sessions, remember display preferences and protect account security.

These cookies may have different expiry periods depending on their purpose and whether a user selects an option such as “Remember Me”. Login cookies are normally removed when a user logs out or when the applicable session expires.

You can manage optional cookie choices through our cookie banner or preference centre. You may also configure your browser to block or delete cookies. Blocking essential cookies may affect the operation of certain website features.

Further information about individual cookies, their purposes, providers and durations should be included in our separate Cookie Policy or cookie preference centre.

Website analytics

Subject to your cookie choices, we may use website analytics to understand:

  • The number of website visits.
  • Which pages are accessed.
  • General visitor journeys through the website.
  • Device, browser and operating-system categories.
  • Referral sources.
  • Approximate geographical areas.
  • Website performance and errors.

Analytics systems may process online identifiers, cookie information, usage information and Internet Protocol addresses.

Where analytics requires consent, it should only operate after the appropriate consent has been provided. Where reasonably available, analytics settings may be configured to reduce data collection, mask Internet Protocol information or shorten retention periods.

Embedded content from other websites

Pages and articles on this website may include embedded content such as videos, maps, images, calculators, booking tools, social media posts or articles.

Embedded content may behave in a similar way to visiting the external website directly. The external provider may collect information about you, use cookies, access device information, embed tracking technologies and monitor your interaction with its content.

If you have an account with the external provider and are logged in, that provider may associate your interaction with your account.

Where embedded content uses non-essential cookies or tracking technologies, it should be blocked or restricted until the required consent has been provided.

We do not control the privacy practices of independent external websites. You should review the privacy information provided by the relevant external organisation.

Who we share your data with

Where necessary and lawful, we may share personal data with:

  • Website hosting and infrastructure providers.
  • Website developers, maintenance providers and technical support providers.
  • Email, communication and secure cloud-storage providers.
  • Security, backup, anti-spam and fraud-prevention providers.
  • Analytics and marketing providers, subject to applicable consent requirements.
  • Payment processors.
  • Professional advisers, including solicitors and accountants.
  • Property professionals and service providers where you request or authorise an introduction.
  • Identity-verification and regulatory-compliance providers.
  • Courts, regulators, law-enforcement bodies, tax authorities and public authorities where disclosure is legally required.
  • A purchaser, investor or successor in connection with a genuine sale, transfer, restructuring or merger involving all or part of our business.

We do not sell your personal data.

Where an organisation processes personal data on our behalf, we expect it to protect that information and use it only for authorised purposes. Some organisations may act as independent controllers and will be responsible for providing their own privacy information.

Property professional referrals

Where you request an introduction, quotation or property-related service, we may share relevant information with an appropriate professional or service provider.

This may include:

  • Mortgage advisers or brokers.
  • Solicitors and conveyancers.
  • Surveyors and valuers.
  • Estate agents and buying agents.
  • Insurance providers.
  • Removal and storage providers.
  • Property maintenance, renovation and improvement providers.
  • Other property-related professionals relevant to your request.

We will only share information that is reasonably necessary for the requested introduction or service and where an appropriate lawful basis applies.

The receiving professional or service provider may become an independent data controller. It will be responsible for explaining how it uses your information.

International data transfers

Some organisations providing website hosting, cloud storage, communications, analytics, security or other technical services may process information outside the United Kingdom.

Where personal data is transferred internationally, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are used.

Depending on the provider and destination, these safeguards may include:

  • UK adequacy regulations.
  • An approved international data-transfer agreement.
  • An approved UK addendum to standard contractual clauses.
  • Another transfer safeguard permitted by UK data protection law.

You may contact us for further information about the safeguards relevant to your personal data.

Data security

We use reasonable and proportionate technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include:

  • Encrypted website connections.
  • Controlled administrative access.
  • Strong account authentication.
  • Access restrictions.
  • Software and security updates.
  • Malware, threat and suspicious-activity monitoring.
  • Secure backups.
  • Confidentiality obligations.
  • Procedures for responding to suspected personal-data breaches.

No website, storage system or electronic transmission can be guaranteed to be completely secure. However, we will review and improve our security measures where reasonably necessary.

How long we retain your data

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, regulatory, contractual, security and reporting requirements.

Different retention periods may apply to different categories of information. For example:

  • General enquiries may be retained while the enquiry is active and for a reasonable follow-up period.
  • Customer and contractual records may be retained for the period required to provide the service and address contractual or legal matters.
  • Financial and transaction records may be retained for the legally required accounting and tax period.
  • Marketing information may be retained until consent is withdrawn, an objection is made or the information is no longer required.
  • Limited suppression records may be retained to ensure that an unsubscribe request continues to be respected.
  • Access, server, security and diagnostic logs may be retained for a limited period determined by operational, security and hosting requirements.
  • Backups may temporarily retain information until they are overwritten or securely deleted under the applicable backup cycle.
  • Comments and associated metadata may be retained to support moderation and recognise follow-up comments where comments are enabled.
  • Registered user-profile information may be retained while the account remains active and for an appropriate period afterwards, subject to legal requirements.

Some technical log and backup-retention periods may be managed by our hosting or infrastructure providers. We will take reasonable steps to understand and appropriately manage those periods.

When personal data is no longer required, it will be securely deleted, anonymised or allowed to expire in accordance with the relevant retention process.

Marketing communications

Where legally permitted, we may send you property information, newsletters, market updates, educational content, event information or details about our services.

We may send marketing communications where:

  • You have provided consent.
  • You have expressly requested the information.
  • The communication is otherwise permitted by applicable law.
  • Another appropriate lawful basis applies.

You may stop receiving marketing communications at any time by selecting the unsubscribe option included in the communication or contacting us at contact@advaithhomes.co.uk.

Opting out of marketing will not prevent us from sending essential messages concerning an enquiry, appointment, transaction, contract, requested service, legal matter or security issue.

Your data protection rights

Subject to applicable legal conditions and exemptions, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal data in certain circumstances.
  • Request restriction of processing.
  • Object to processing based on legitimate interests.
  • Object at any time to the use of your personal data for direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request the transfer of certain data in a structured, commonly used and machine-readable format.
  • Ask about safeguards used for international data transfers.
  • Complain to the Information Commissioner’s Office.

These rights do not apply in every situation. We may need to retain certain information for legal, accounting, contractual, security or regulatory reasons.

We may ask you to provide information needed to confirm your identity before responding to a request. This protects personal data from being disclosed to an unauthorised person.

You will not normally be charged for exercising your rights. However, data protection law may permit us to charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

We normally aim to respond to valid requests within one month. Where a request is complex or several requests have been made, the response period may be extended as permitted by law. We will tell you if an extension is required.

Children’s information

Our property information and services are generally intended for adults. We do not knowingly collect personal data directly from children through the website for marketing purposes.

Information concerning a child may occasionally be provided by a parent, guardian or customer where it is relevant to a property search, relocation or family requirement, such as proximity to schools.

Please do not provide unnecessary identification, health or other sensitive information about children through general website forms.

Automated decision-making and calculators

We do not currently make decisions that produce legal or similarly significant effects about individuals solely through automated processing.

Website tools and calculators may produce indicative information based on the information entered by the user. These results are general estimates only and should not be treated as an automated approval, professional property valuation, mortgage offer, legal determination, financial recommendation or binding decision.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our website and services.
  • Installed website functionality and plugins.
  • Contact forms and enquiry processes.
  • Analytics and cookie technologies.
  • Technical and professional service providers.
  • Our data-processing practices.
  • Legal or regulatory requirements.

The latest version will be published on this page together with the date on which it was last updated.

Please inform us if your personal information changes while you are dealing with us. It is important that the information we hold is accurate and current.

Contact and complaints

Questions, requests or complaints concerning this Privacy Policy or our processing of personal data should first be sent to:

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

We would appreciate the opportunity to consider and address your concerns before you contact the regulator.

We will review this Privacy Policy for every change with in the business