Acceptable Use Policy

Rules for using the ADVAITH HOMES website, property tools and services lawfully, securely and responsibly.

Acceptable Use Policy

Last updated: 19-July-2026

This Acceptable Use Policy explains the rules for accessing and using the ADVAITH HOMES website, property guides, calculators, tools, forms, accounts and interactive services.

By accessing or using our website, you agree to comply with this policy, our Terms and Conditions and all applicable UK laws.

Our website address is https://advaithhomes.co.uk.

Contents

Who this policy applies to

This policy applies to:

  • Visitors to the ADVAITH HOMES website.
  • Registered users and account holders.
  • People submitting property enquiries or consultation requests.
  • Customers using our property-related services.
  • Property professionals and service providers.
  • Anyone accessing the website on behalf of another person or organisation.
  • Anyone using our calculators, reports, forms or downloadable resources.

If you permit another person to access our website through your account or internet connection, you are responsible for making them aware of this policy.

Purpose of this policy

The purpose of this policy is to protect:

  • Our website and technology systems.
  • Our users, customers and professional partners.
  • Personal, confidential and property-related information.
  • Our content, tools, calculators and intellectual property.
  • The reputation and lawful operation of ADVAITH HOMES.

This policy forms part of our Terms and Conditions. A breach of this policy may also be treated as a breach of those Terms.

Permitted use

You may use the website for genuine and lawful UK property-related purposes.

  • Read our UK property guides and educational content.
  • Use property calculators and planning tools for personal purposes.
  • Download resources that we make available for personal use.
  • Submit genuine enquiries and consultation requests.
  • Request information about our property-related services.
  • Manage your account, enquiry or booking.
  • Share links to publicly accessible pages.
  • Contact property professionals introduced through our website where you choose to do so.
  • Use our information to help prepare questions for an appropriately qualified professional.

Your use must not damage the website, interfere with another user or prevent ADVAITH HOMES from operating its services.

Prohibited use

You must not use our website:

  • For an unlawful, fraudulent, misleading or deceptive purpose.
  • To commit, assist, encourage or conceal a criminal offence.
  • To commit or facilitate property fraud, mortgage fraud, identity fraud or money laundering.
  • To provide false identity, financial, property or contact information.
  • To impersonate ADVAITH HOMES, another user, a property owner, an estate agent or a property professional.
  • To misrepresent your authority to act for another person or organisation.
  • To harass, threaten, abuse, intimidate or discriminate against another person.
  • To publish defamatory, threatening, obscene, hateful or deliberately misleading material.
  • To harm, exploit or obtain inappropriate information from a child or vulnerable person.
  • To infringe another person’s copyright, trademark, database, privacy or confidentiality rights.
  • To send spam, bulk enquiries, chain messages or unsolicited marketing.
  • To collect personal information without a lawful basis.
  • To support unlawful discrimination in housing or property services.
  • To interfere with a property transaction through deception, intimidation or false information.
  • To damage the reputation, systems or lawful interests of ADVAITH HOMES or another person.

Website and system security

You must not interfere with the security, availability or operation of the website.

  • Do not introduce viruses, ransomware, spyware, malicious scripts or harmful files.
  • Do not attempt to access non-public pages, servers, databases or user accounts.
  • Do not test, scan or probe our systems without written authorisation.
  • Do not bypass authentication, security controls, access restrictions or rate limits.
  • Do not carry out a denial-of-service or distributed denial-of-service attack.
  • Do not use stolen, shared or unauthorised account details.
  • Do not deliberately overload forms, calculators, servers or other website features.
  • Do not interfere with website monitoring, security or fraud-prevention tools.
  • Do not disguise your identity, device or location for a malicious purpose.

Suspected cybercrime, unauthorised access or malicious activity may be reported to our hosting provider, security provider, relevant regulator or law-enforcement authority.

Automated access and data collection

Unless we have provided written permission, you must not use bots, scripts, crawlers, automated browsers or similar technology to:

  • Scrape or systematically extract website content.
  • Collect names, email addresses, telephone numbers or personal information.
  • Copy property reports, datasets or calculator results in bulk.
  • Submit automated, repeated or artificial enquiries.
  • Overload or disrupt our website or servers.
  • Create a competing property database, website, report or service.
  • Monitor our content at an unreasonable frequency.
  • Reverse engineer our calculators, tools or website functionality.
  • Train or develop an artificial intelligence or machine-learning system using our content.

Normal indexing by recognised search engines is permitted where it follows our technical instructions and does not place an unreasonable burden on our website.

Content and intellectual property

Unless otherwise stated, ADVAITH HOMES or its licensors own the intellectual property rights in our original articles, reports, calculators, checklists, branding, graphics and website materials.

Without our prior written permission, you must not:

  • Copy or republish a complete article, report, guide or checklist.
  • Sell, license or commercially exploit our content.
  • Present our content as your own work.
  • Remove copyright, ownership or branding notices.
  • Copy the design, formulas or functionality of our calculators.
  • Use the ADVAITH HOMES name or branding in a misleading way.
  • Create a commercial database using substantial parts of our content.
  • Modify our content in a way that creates a false or misleading meaning.

You may share links to our public pages and quote short extracts where permitted by law, provided that ADVAITH HOMES is clearly acknowledged.

Information you submit

Information submitted through an account, form, email, booking request or other website feature must be genuine, accurate and lawful.

  • Do not make false appointments, enquiries or service requests.
  • Do not provide another person’s information without authority.
  • Do not upload confidential property documents without permission.
  • Do not provide misleading information about a buyer, seller, owner or property.
  • Do not knowingly conceal information required for identity, compliance or fraud-prevention checks.
  • Do not upload malicious files, computer code or unsafe links.
  • Do not submit unnecessary sensitive personal information through general website forms.
  • Do not repeatedly contact our team in an abusive, threatening or disruptive manner.

Personal information submitted through our website will be handled in accordance with our Privacy Policy.

Reviews, comments and public contributions

If we allow reviews, comments or other public contributions, your submission must:

  • Relate to the relevant property subject, professional or service.
  • Be accurate where it states facts.
  • Reflect your genuine opinion or experience.
  • Respect privacy, confidentiality and intellectual property rights.
  • Be written in a lawful and respectful manner.
  • Disclose any relevant incentive, payment or commercial relationship.

You must not submit:

  • Fake, purchased, fabricated or manipulated reviews.
  • A review about an experience that did not happen.
  • False accusations or defamatory statements.
  • Private property or transaction information without permission.
  • Spam, unrelated advertising or undisclosed affiliate links.
  • Material copied from another person or website.
  • Content intended to threaten, embarrass, abuse or harass another person.

We may remove or restrict any contribution that breaches this policy, our Terms and Conditions or applicable law.

Property and professional information

You must not submit a property listing, photograph, document or transaction instruction unless you have the authority to do so.

Property professionals and service providers must not:

  • Claim qualifications, memberships or regulatory permissions they do not hold.
  • Create false or misleading professional profiles.
  • Conceal referral fees or commercial relationships where disclosure is required.
  • Harvest customer enquiries or contact information.
  • Submit fabricated testimonials or reviews.
  • Make misleading claims about property prices, services or expected results.
  • Pressure users into purchasing an unrelated or unnecessary service.
  • Use information obtained through our website for unauthorised marketing.
  • Misrepresent their relationship with ADVAITH HOMES.

Communications and enquiries

When contacting ADVAITH HOMES, our users or our professional partners, you must communicate respectfully and for a genuine purpose.

You must not:

  • Send abusive, threatening or discriminatory messages.
  • Send repeated messages intended to cause disruption or distress.
  • Use our forms to advertise unrelated products or services.
  • Submit fraudulent quotation or consultation requests.
  • Include malicious files or unsafe website links.
  • Attempt to obtain information that you are not authorised to receive.

Linking to our website

You may link to publicly available pages where the link is fair, lawful and does not damage our reputation.

You must not:

  • Frame or mirror the ADVAITH HOMES website.
  • Make our website appear to be part of another service.
  • Suggest that ADVAITH HOMES endorses you without written permission.
  • Redirect users through misleading or unsafe links.
  • Hotlink images or files in a way that consumes our website resources.
  • Link to our website from unlawful, fraudulent or harmful content.

Monitoring and moderation

Where lawful and reasonably necessary, we may review, moderate, restrict or remove information submitted to our website.

We are not required to monitor every submission before publication. Publication of user-generated content does not mean that ADVAITH HOMES approves, endorses or independently verifies it.

We may retain relevant records where necessary to investigate misuse, protect our users, respond to complaints, establish legal claims or comply with a legal obligation.

Consequences of breaching this policy

If this policy is breached, we may take reasonable and proportionate action depending on the nature and seriousness of the conduct.

  • Issue a warning.
  • Remove, edit or restrict content.
  • Limit access to particular website features.
  • Suspend or close a user account.
  • Block an Internet Protocol address, device or automated system.
  • Cancel an enquiry or booking where legally permitted.
  • Preserve evidence connected with suspected misuse.
  • Seek recovery of losses caused by unlawful conduct.
  • Report the matter to a regulator, service provider or law-enforcement authority.
  • Begin legal proceedings where appropriate.

We may be legally restricted from explaining certain investigations, reports or enforcement actions.

Reporting misuse

Please report suspected fraud, website misuse, security problems, unlawful content or intellectual property concerns to ADVAITH HOMES.

Please include the relevant page address, a clear description of the concern and any evidence that may help us investigate.

Relevant UK law

This policy is intended to support responsible use of the website in accordance with applicable UK law.

Depending on the activity concerned, relevant legislation may include:

  • The Computer Misuse Act 1990.
  • The Copyright, Designs and Patents Act 1988.
  • The Data Protection Act 2018 and UK GDPR, as amended.
  • The Fraud Act 2006.
  • The Equality Act 2010.
  • The Defamation Act 2013, where applicable.
  • The Online Safety Act 2023, where applicable.
  • The Digital Markets, Competition and Consumers Act 2024, including applicable rules concerning fake reviews.
  • Other applicable consumer protection, communications, privacy and criminal laws.

This list is not exhaustive. Nothing in this policy gives permission to carry out an activity prohibited by law.

Changes to this policy

We may update this Acceptable Use Policy to reflect changes to:

  • Our website and property services.
  • Our calculators, accounts and interactive features.
  • Website technology and security requirements.
  • Our business practices.
  • Applicable legal or regulatory requirements.

The latest version will be published on this page together with the date on which it was last updated.

Governing law

This Acceptable Use Policy is governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the country where you live.

Jurisdiction and dispute provisions are explained further in our Terms and Conditions.

Contact us

Questions or concerns about this Acceptable Use Policy should be sent to:

We will review this Acceptable Use Policy whenever there is a material change to our website, services or legal obligations.